Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at racksuprr@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at racksuprr@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rriek200@gmail.com.

Return and Refund Policy

 

At [RACKSUPRR], we are committed to providing you with high-quality products. Please read this policy carefully before making a purchase.

 

1. Eligibility for Returns

 

We only accept returns and issue refunds for items that are:

  • Damaged upon arrival.

  • Defective (e.g., non-functional, broken, or not working as intended) immediately after unboxing.

We DO NOT accept returns or provide refunds for:

  • Products where the customer has simply changed their mind.

  • Products that have been used, opened, or altered.

  • Products damaged due to misuse, accident, or normal wear and tear.

 

2. Timeframe for Returns

 

You must notify us of any damage or defect within [Number, e.g., 7] calendar days of receiving your order. Requests made after this period will not be accepted.

 

3. How to Initiate a Return

 

  1. Contact Us: To start a return, please contact our Customer Service team at [racksuprr@gmail.com]

  2. Provide Proof: You must include your Order Number and clear photographic or video evidence showing the damage or defect of the product and the original packaging.

  3. Return Authorization: Do not send the product back until you have received written confirmation and a Return Merchandise Authorization (RMA) number from our team. Items returned without a valid RMA number will be refused and returned to the sender at their expense.

 

4. Shipping the Return

 

  • Once your return is authorized, we will provide instructions on how and where to send your package.

  • We will cover the cost of return shipping only if the product is confirmed to be damaged or defective. We may provide a prepaid shipping label.

  • The product must be returned in its original packaging (if possible) and must include all accessories, manuals, and parts.

 

5. Refunds

 

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund within [Number, e.g., 5-7] business days.

  • If your return is approved due to damage or defect, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 7-10] business days.

  • Shipping costs are non-refundable, except in cases where the return is due to a confirmed damaged or defective product.